User contributions for BrettFullmer

18:0718:07, 1 September 2026 diff hist −3,093 Customer Lifecycle Stages Merged into the 5-phase Playbook restructure — redirect to The Playbook current Tag: New redirect
18:0718:07, 1 September 2026 diff hist −2,659 Incident Response for At-Risk Accounts Merged into the 5-phase Playbook restructure — redirect to Risk current Tag: New redirect
18:0718:07, 1 September 2026 diff hist −2,787 The Confirm Gate Merged into the 5-phase Playbook restructure — redirect to Risk current Tag: New redirect
18:0718:07, 1 September 2026 diff hist −3,001 The Play Library Merged into the 5-phase Playbook restructure — redirect to Risk current Tag: New redirect
18:0718:07, 1 September 2026 diff hist −4,513 SLOs for Customer Outcomes Merged into the 5-phase Playbook restructure — redirect to Renew current Tag: New redirect
18:0718:07, 1 September 2026 diff hist −4,189 Observability (Customer Health Scoring) Merged into the 5-phase Playbook restructure — redirect to Adopt current Tag: New redirect
18:0718:07, 1 September 2026 diff hist +1,243 N Grow New phase page: Grow (phase 5 of 5) - expansion and advocacy current
18:0618:06, 1 September 2026 diff hist +3,395 N Renew New phase page: Renew (phase 4 of 5) - SLOs, NRR/GRR, error budget current
18:0418:04, 1 September 2026 diff hist +5,522 N Risk New phase page: Risk (phase 3 of 5) - plays, confirm gate, incident response current
18:0118:01, 1 September 2026 diff hist +4,638 N Adopt New phase page: Adopt (phase 2 of 5) - health scoring current
17:5917:59, 1 September 2026 diff hist +1,861 N Onboard New phase page: Onboard (phase 1 of 5) current
17:5817:58, 1 September 2026 diff hist +209 The Playbook Restructure hub around 5-phase funnel: Onboard, Adopt, Risk, Renew, Grow current
17:4917:49, 1 September 2026 diff hist +531 Customer Lifecycle Stages Add TTV retention-cliff evidence to onboarding section and Sources
17:4817:48, 1 September 2026 diff hist +1,544 SLOs for Customer Outcomes Add ACV-segmented NRR/GRR data, sourced error budget, TTV benchmarks and retention cliff, Sources section
17:4517:45, 1 September 2026 diff hist +1,139 Observability (Customer Health Scoring) Add Gainsight 4-6 signal guidance, blending example, and Sources section
17:0717:07, 1 September 2026 diff hist +2,921 N CSM vs TAM vs Customer Engineer Publish CSM vs TAM vs Customer Engineer page current
17:0517:05, 1 September 2026 diff hist +2,588 N Customer Lifecycle Stages Publish Customer Lifecycle Stages page
17:0417:04, 1 September 2026 diff hist +2,450 N The Postmortem (Churn and Save Retros) Publish The Postmortem (Churn and Save Retros) page current
17:0317:03, 1 September 2026 diff hist +2,677 N Incident Response for At-Risk Accounts Publish Incident Response for At-Risk Accounts page
17:0117:01, 1 September 2026 diff hist +2,805 N The Confirm Gate Publish The Confirm Gate page
17:0017:00, 1 September 2026 diff hist +3,019 N The Play Library Publish The Play Library page
16:5816:58, 1 September 2026 diff hist +2,988 N SLOs for Customer Outcomes Publish SLOs for Customer Outcomes page
16:5716:57, 1 September 2026 diff hist +3,069 N Observability (Customer Health Scoring) Publish Observability (Customer Health Scoring) page
16:5516:55, 1 September 2026 diff hist +2,937 N The Playbook Publish The Playbook hub page

1 September 2026