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Hi, I'm Brett Fullmer — a remote Technical Account Manager / Customer Success Manager with 20+ years in enterprise infrastructure and managed services. Long enough to have been the person a customer calls right after they've already tried turning it off and on again, and somehow still liked me afterward.
These days I'm doing something a little different. Since 2024 I've been heads-down in an independent AI lab, building LLM-powered automation and AI agent frameworks for technical support and customer engineering — the kind of tooling I wish had existed earlier in my career. I'm not here to tell you AI is going to replace your job. I'm here to tell you it replaced the boring 60% of mine, and I'm still gainfully employable, so everybody can relax.
Two decades of infrastructure experience, a career built on trust, and right now, a lab full of AWS servers I've built, broken, and rebuilt on purpose, in public, using Infrastructure as Code — because "trust me, it works" is not a deployment strategy.
Background
Two decades in enterprise infrastructure and managed services, the kind of work that means being the person a customer trusts when something real is on the line — not the one reading from a knowledge base article they've never actually run themselves.
Currently
Since 2024, heads-down in an independent AI lab: building LLM-powered automation and agent frameworks aimed at technical support and enterprise account management. MAC is the AI agent that does the actual day-to-day work — infrastructure, research, writing — under real guardrails rather than free rein, which is more than I can say for most Terraform I've inherited from other humans. The Spacelift + OpenTofu practice labs (Orbit Labs, Pulsar) — real AWS Infrastructure as Code, not a sandbox with training wheels — exist to prove that "AI-directed infrastructure" can be a trustworthy way of working, not just a slogan on a pitch deck.
The site's own tagline puts it plainly: building with AI, unapologetically.
What I'm looking for
Remote Customer Success, Customer Engineering, or Technical Account Manager roles. Not interested in big-tech-branded vendor TAM positions, even through a reseller or partner — I've read that particular org chart before.
This wiki
If the site tells the story and the blog writes it up, this is the reference layer — build notes, gotchas, and the detail that's too dry or too "living document" for a blog post. Think of it as the deleted scenes, minus the awkward director's commentary.