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[[File:Brett-cover-art.jpeg|thumb|right|220px|Brett Fullmer]]
Hi, I'm Brett Fullmer — a remote Technical Account Manager / Customer Success Manager with 20+ years in enterprise infrastructure and managed services. Long enough to have been the person a customer calls right after they've already tried turning it off and on again, and somehow still liked me afterward.

These days I'm doing something a little different. Since 2024 I've been heads-down in an independent AI lab, building LLM-powered automation and AI agent frameworks for technical support and customer engineering — the kind of tooling I wish had existed earlier in my career. I'm not here to tell you AI is going to replace your job. I'm here to tell you it replaced the boring 60% of mine, and I'm still gainfully employable, so everybody can relax.

Two decades of infrastructure experience, a career built on trust, and right now, a lab full of AWS servers I've built, broken, and rebuilt on purpose, in public, using Infrastructure as Code — because "trust me, it works" is not a deployment strategy.

== Background ==

Two decades in enterprise infrastructure and managed services, the kind of work that means being the person a customer trusts when something real is on the line — not the one reading from a knowledge base article they've never actually run themselves.

== Currently ==

Since 2024, heads-down in an independent AI lab: building LLM-powered automation and agent frameworks aimed at technical support and enterprise account management. [[MAC]] is the AI agent that does the actual day-to-day work — infrastructure, research, writing — under real guardrails rather than free rein, which is more than I can say for most Terraform I've inherited from other humans. The [[Spacelift]] + OpenTofu practice labs (Orbit Labs, Pulsar) — real AWS Infrastructure as Code, not a sandbox with training wheels — exist to prove that "AI-directed infrastructure" can be a trustworthy way of working, not just a slogan on a pitch deck.

The site's own tagline puts it plainly: '''building with AI, unapologetically.'''

== What I'm looking for ==

Remote Customer Success, Customer Engineering, or Technical Account Manager roles. Not interested in big-tech-branded vendor TAM positions, even through a reseller or partner — I've read that particular org chart before.

== Index ==

If [https://brettfullmer.com the site] tells the story and [https://brettfullmer.com/blog the blog] writes it up, this is the reference layer. This section is generated automatically from page categories, so it stays accurate as new pages get added — no stale link list to maintain by hand.

=== Start here ===

* [[Spacelift]] — how the AWS practice labs actually got built, gotchas included
* [[How to Use Spacelift]] — the simple, step-by-step version
* [[MAC]] — the AI agent doing the actual day-to-day work here

=== Infrastructure & AI ===

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category = Infrastructure as Code
notpage = Main Page
ordermethod = title
mode = unordered
</DPL>

=== Everything, alphabetically ===

<DPL>
namespace =
notpage = Main Page
notpage = MediaWiki:Sidebar
ordermethod = title
mode = unordered
count = 100
</DPL>

== Elsewhere ==

* [https://brettfullmer.com Home]
* [https://brettfullmer.com/blog The Fullmer Frequency (blog)]
* [https://linkedin.com/in/brettfullmer LinkedIn]

[[Category:Technical Account Manager]]
[[Category:Customer Success Manager]]
[[Category:Customer Engineering]]
[[Category:Enterprise Infrastructure]]
[[Category:AI Agents]]
[[Category:Infrastructure as Code]]
[[Category:AWS]]
[[Category:Remote Work]]