Editing Onboard (section)

==Treat it as a deploy, not a checklist==

Most onboarding programs are a task checklist: accounts created, training scheduled, kickoff call held. None of that is a deploy — a deploy has defined success criteria set before you start, a staged rollout instead of flipping everything on at once, and a rollback or rescue plan if it doesn't go live cleanly. Onboarding should work the same way: a stated time-to-first-value target, a phased rollout across teams or use cases rather than a big-bang launch, and a named rescue path if the customer isn't live on schedule.