Fullmer Wiki mw_wiki https://www.brettfullmer.com/wiki/Main_Page MediaWiki 1.44.6 first-letter Media Special Talk User User talk Fullmer Wiki Fullmer Wiki talk File File talk MediaWiki MediaWiki talk Template Template talk Help Help talk Category Category talk 0 1 16 10 2026-08-21T17:00:42Z Brett 2 Add self-maintaining index via DynamicPageList4 16 wikitext text/x-wiki [[File:Brett-cover-art.jpeg|thumb|right|220px|Brett Fullmer]] Hi, I'm Brett Fullmer — a remote Technical Account Manager / Customer Success Manager with 20+ years in enterprise infrastructure and managed services. Long enough to have been the person a customer calls right after they've already tried turning it off and on again, and somehow still liked me afterward. These days I'm doing something a little different. Since 2024 I've been heads-down in an independent AI lab, building LLM-powered automation and AI agent frameworks for technical support and customer engineering — the kind of tooling I wish had existed earlier in my career. I'm not here to tell you AI is going to replace your job. I'm here to tell you it replaced the boring 60% of mine, and I'm still gainfully employable, so everybody can relax. Two decades of infrastructure experience, a career built on trust, and right now, a lab full of AWS servers I've built, broken, and rebuilt on purpose, in public, using Infrastructure as Code — because "trust me, it works" is not a deployment strategy. == Background == Two decades in enterprise infrastructure and managed services, the kind of work that means being the person a customer trusts when something real is on the line — not the one reading from a knowledge base article they've never actually run themselves. == Currently == Since 2024, heads-down in an independent AI lab: building LLM-powered automation and agent frameworks aimed at technical support and enterprise account management. [[MAC]] is the AI agent that does the actual day-to-day work — infrastructure, research, writing — under real guardrails rather than free rein, which is more than I can say for most Terraform I've inherited from other humans. The [[Spacelift]] + OpenTofu practice labs (Orbit Labs, Pulsar) — real AWS Infrastructure as Code, not a sandbox with training wheels — exist to prove that "AI-directed infrastructure" can be a trustworthy way of working, not just a slogan on a pitch deck. The site's own tagline puts it plainly: '''building with AI, unapologetically.''' == What I'm looking for == Remote Customer Success, Customer Engineering, or Technical Account Manager roles. Not interested in big-tech-branded vendor TAM positions, even through a reseller or partner — I've read that particular org chart before. == Index == If [https://brettfullmer.com the site] tells the story and [https://brettfullmer.com/blog the blog] writes it up, this is the reference layer. This section is generated automatically from page categories, so it stays accurate as new pages get added — no stale link list to maintain by hand. === Start here === * [[Spacelift]] — how the AWS practice labs actually got built, gotchas included * [[How to Use Spacelift]] — the simple, step-by-step version * [[MAC]] — the AI agent doing the actual day-to-day work here === Infrastructure & AI === <DPL> category = Infrastructure as Code notpage = Main Page ordermethod = title mode = unordered </DPL> === Everything, alphabetically === <DPL> namespace = notpage = Main Page notpage = MediaWiki:Sidebar ordermethod = title mode = unordered count = 100 </DPL> == Elsewhere == * [https://brettfullmer.com Home] * [https://brettfullmer.com/blog The Fullmer Frequency (blog)] * [https://linkedin.com/in/brettfullmer LinkedIn] [[Category:Technical Account Manager]] [[Category:Customer Success Manager]] [[Category:Customer Engineering]] [[Category:Enterprise Infrastructure]] [[Category:AI Agents]] [[Category:Infrastructure as Code]] [[Category:AWS]] [[Category:Remote Work]] fcmvwngustt2yacj60c9sz395urm1b8